01. Refund Policy

Hirexpo strives to ensure that our users are satisfied with the services we provide. However, if for any reason you are not satisfied with a service you have purchased, we offer the following refund policy:

Eligibility for Refunds:

• Refund requests must be made within 14 days of the original purchase date.
• To qualify for a refund, the service or product in question must not have been fully utilized or consumed. For example, if a job posting has already been published or a candidate service has already been accessed, refunds will not be issued.

Non-Refundable Services:

• Services such as premium job postings, candidate profile views, and access to advanced features are non-refundable once they have been utilized.
• Subscription-based services, such as monthly or yearly plans, are non-refundable after the billing cycle has commenced, except in cases of proven service failure or errors on our part.

Partial Refunds:

• In certain cases, a partial refund may be issued if the service has been only partially utilized. These will be assessed on a case-by-case basis, based on the level of service already provided.

Process for Refunds:

• To request a refund, please contact our support team at support@hirexpo.com with your purchase details and reason for the refund request.
• Refunds will be processed within 7-10 business days after the request is reviewed and approved.
• Refunds will be issued to the original payment method used at the time of purchase.

Refund Denial:

• We reserve the right to deny refund requests if they fall outside the policy terms or if abuse of the refund policy is suspected.

02. Limitations

• This refund policy applies only to services provided directly by Hirexpo. Third-party service providers or integrations may have their own policies, and Hirexpo is not responsible for their terms.
• Refunds cannot be requested for any services already marked as "completed" or for any actions taken on the platform that fulfill the purpose of the purchased service.

03. Security and Compliance

We are committed to ensuring secure transactions and protecting user data. All refunds are subject to a verification process to avoid fraudulent activity. For more details on how we protect your personal information, please review our Privacy Policy.

04. Contact Information

If you have any questions or concerns regarding our refund policy, feel free to reach out to us at:

• Email: support@hirexpo.com
• Phone:  0117662472
• Office Address: 366, First Floor, Galle Road, Colombo, Sri Lanka.

By purchasing a service on Hirexpo, you agree to this refund policy.